Today, the world calls Shell

Posted by Nic S - 20 July 2012 at 11:02am - Comments

Oh to be a fly on the wall of a Shell boardroom this week! Activists all round the world have been taking action to #TellShell to get out of the Arctic. Despite Greenpeace Netherlands taking over Shell’s headquarters, Greenpeace UK activists shutting down 78 of the company’s petrol stations, Greenpeace France and Mexico occupying their offices, petrol station actions in Denmark, Finland, Hungary and the Czech Republic and Greenpeace Argentina sending 35 climbers to shut down its refinery outside of Argentina, Shell still hasn’t got the message.

To win this one we are going to need your help. That’s why we are handing this over to you now: we need you to #TellShell to get out of the Arctic.

On Friday 20^th July, from the moment the sun rises in New Zealand to when it sets in Alaska we need you to telephone Shell to make sure they get the message that they can come no further.

Shell UK HQ Customer Services: 0800 731 8888 (Free to landlines)

Select 8 for feedback and complaints

Select 2 to speak to an operator

(For a list of numbers in other countries click here)

Be polite but firm. Try to stay on the line for a couple of minutes and make sure your complaint is recorded. A good way to make sure your questions get answered is to ask to speak to someone who can respond on behalf of the company. And a good way to extend the time you have on the call is to ask questions that do not have yes or no answers. How do you feel about…? Can you explain…? Can you tell me..?

If there's no answer that's fine - just leave a message.

If you would like help with what to say, try this:

"Hello, is that Shell Customer Services? I am phoning about Shell’s plans to drill in the Arctic. I would like to make a formal complaint about Shell's decision to exploit melting sea ice to drill for more oil. Can you explain why you are ignoring climate change in favour of your profit margins?"

Some follow up material for you to use:

"This place needs to be protected. Oil companies should not be drilling for oil where a spill cannot be cleaned up. It’s oil that got us into this climate change mess in the first place – that’s why the ice is melting. This is a warning sign not a green light to continue destroying the planet.
Can you tell me more about Shell’s plans? How much oil is down there? I've heard there could be about 3 years’ worth of global supply. Does your company think that's worth the risk?
How can Shell clean up an oil spill in the freezing arctic? Are you really telling me there will never be a spill? What about the people and the unique wildlife like Polar Bears and Arctic Foxes that will suffer? Most scientists say that you're only going to clean up about 5% of a spill. Is that an acceptable amount for your company?
Can I speak to your manager please? It is important that Shell listens to public opinion otherwise it is alienating its customers. I'd like to know that this conversation has been recorded - could you send me an email receipt of it please?
Can someone phone me back about this?
Thanks goodbye."

It’s over to you now – together we will get Shell out of the Arctic!

Leave a comment here to let us know how you get on.

Article tagged as: action, arctic, comment, friday, phone, SaveTheArctic, shell, tellshell, UK

Comments Commenting is now closed

looks like they have taken that number down!

try this one

Shell U.K. Limited
Shell Centre
London
SE1 7NA

Tel. +44 (0) 20 7934 1234

By narwhale - 20 July 2012 at 12:02pm

when you phone this one they say the numbers buisy and to phone later.

By narwhale - 20 July 2012 at 12:06pm

Confirmed: (looks like a typo on my part - now corrected) you can use:

Shell UK HQ Customer Services: 0800 731 8888 (Free to landlines) - Key 8 and then 2

They are very busy with so many calls (I was on hold 3 minutes), but please persist - they will register your comments and if you ask for detailed information, like the above suggestions, they can recontact you by email, or by phone. The person I spoke to was very polite and helpful.

Thanks for checking narwhale ;)

By Nic S - 20 July 2012 at 12:13pm

They told me where I could find more information online.
They offered to find more information about Arctic oil reserve estimates for me and to call me back.
They confirmed that all complaints would be registered in a daily and weekly report for the business.
They even encouraged me to maintain my interest in issues surrounding climate change and ecological protection because "the more people who are interested the better" :)

This is certainly bringing out the right language - we just need to see this replicated in their actions

By Nic S - 20 July 2012 at 12:31pm

Shell must find an alternative to fossil fuel. If Shell is really caring for our planet, why should it not invest in renewable energy?

By Davis Costa Ssempuuma - 20 July 2012 at 12:39pm

emailed and got the standard - but detailed- reply, so called today and gave an outporing of my feelings - heartfelt but not too emotional I thought!! Poor guy on the end of the line seemed quite affected and said he would register my concerns....I think he's been hearing from quite a few of us and it's starting to get to him. Let's hope it gets to the powers-that-be as well- and soon!

By margery wilson - 20 July 2012 at 12:51pm

Naturally, got referred to the website where 'all my concerns would be answered'. I persisted, pointing out in particular the issues concerning oil spills and playing on the fact that I've been to the arctic, seen polar bears and the pristine environment, and cannot understand how Shell can be so blind to the potential for disaster. He took some of my points and promised to forward them to management, and I insisted he e-mail me when he had done this - he said he would. I also informed hiim that I normally use a Shell garage but will be ceasing to do so if this plan persists. By the way, Waitrose have partnered with Shell so you get John Lewis card points through using a Shell card - I wonder if we should be targetting them?

By Alice Bondi - 20 July 2012 at 1:04pm

Just got through to register my complaint, politely. Lady directed me to moe info but of course heir spin isn;t goingto be worth redaing. Said that their profit-driven drilling should take into account the environment and polar bears in particular.

By Helen Daniel - 20 July 2012 at 1:31pm

I got through on the number provided after a short wait. The person I spoke with kept pausing when I asked questions and was clearly reading from a script of some kind. When I asked how much oil was down there, she replied that 30 per cent of the worlds oil and natural gas supplies could be found in the artic. I asked her to email me back as confirmation that my complaint had been registered.

By ann anderson - 20 July 2012 at 1:45pm

I phoned to complain, the lady said I should look on Shell website and type in Arctic and take a look at all their plans listed, she said about their new "state of the art" machinery and new systems in place for noise reduction blah blah,

Then I told her that I am a greenpeace supporter and she suddenly started stuttering umming and erming and didnt seem to have anymore to say so I took the oppertunity to list all my concerns for the Arctic, still having nothing intellagable to say she took down my name and number,

I have seen all their info on the website and it is a joke

By Maria Johnson - 20 July 2012 at 2:13pm

Just got through on 0800 731 8888. Hazel apologised and directed me to their website, which apparently explains what they are doing to the Arctic and elsewhere (yeah right, I bet it does) - www.shell.com/arctic.

She mentioned that there's currently a Greenpeace campaign against Shell. :)

By Vo - 20 July 2012 at 2:29pm

I got through with ease abd spoke to an operator who when i asked the questions asked my name and then told me that Shell are aware that Greenpeace are conducting a campaign against the drilling in the Arctic and that if i went to their website i could get all the answers to any questions i may have there. www.shell.com/arctic ?????

By jacky rid - 20 July 2012 at 2:33pm

They said they were aware about the campaign were conducting against them and i was referred to their website for the answers to all questions i may have.

By jacky rid - 20 July 2012 at 2:35pm

I phoned, got through...my complaint & concerns have been logged. This will be stopped!!!

By Michelle Leponis-dean - 20 July 2012 at 2:41pm

Spoke to a very polite and professional lady who directed me to the website where all the information available could be found. She assured me that she understood my concerns, but I politely suggested that if she did then she would not be working for Shell. She registered my complaint and I asked for someone to contact me with a response, which she admitted may or may not happen. She was unable to answer any questions about the drilling plans, instead simply telling me to visit the website. She told me that they had received many calls about this today.

By Dan Micklewright - 20 July 2012 at 2:45pm

Just telephoned 0800 731 8888 - did not have a problem getting through. Said what I needed to say to a polite Customer Services lady, who directed me to the website that would answer my queries. She did say they were receiving a lot of complaints today!

I said I wanted to make sure my complaint was formally registered and would they email me back please.

I sometimes shop at Waitrose and I am surprised to hear they are in partnership with Shell re: points. I may well be shopping elsewhere if this is the case.

By Anne Pedrick - 20 July 2012 at 3:14pm

Quite a long delay but got through to Meg. Similar outcomes to those listed above. Managed to keep her talking for 6 minutes, emphasizing how much Shell's actions are alienating their customer base and ruining the reputation of the company.

By Barrie - 20 July 2012 at 3:14pm

Go thtrough to a gentleman who apologised and said he understood my concerns but could answer specific questions such as how Shell could guarantee to clear up any spills. He directed me to www.shell.com/arctic. He also tokk my mobile and said somebody would ring me back as to how to return my loyalty card.

By Nick Deere - 20 July 2012 at 3:16pm

Hi, I rang just now (15: 10 pm ) Friday 20/7/12.

I spoke to a very sweet lady who took my name, I said I was calling about Shell drilling for oil in the Arctic, and that was as far as I got, she said my complaint would be registered, and she then directed me to the Shell website - which I went into... sounds as if I got as far as everybody else really! I didn't get to tell her I was a Greenpeace supporter as I thought that maybe there was some kind of complaints/comments system on the Shell website - which of course, there wasn't, and it answers nothing... as if it's going to be all nicey,nicey with the rest of the inhabitants in the Arctic!!!

By Susan Hickey - 20 July 2012 at 3:25pm

I just called Shell, and posed some of the questions regarding their plans to drill for Oil in the Artic The woman on the end of the phone told me that Shell is aware of Greenpeace's campaign, and referred me to www.shell.com/artic for answers to my questions.She also asked for my name, I was happy to give it, and she informed me that the call had been recorded. That was about it. So I'll check out the website to see their polished propoganda, and hope that this little bit of action added to the pressure they should be feeling right now.

By Rebecca Percival - 20 July 2012 at 3:27pm

I rang and told them to get out.I also sent the same mesage via e-mail to generalpublicenquiries-uk@shell.com

By ROGER BURCHELL - 20 July 2012 at 3:29pm

Like the others I called and received the same web address. I asked if they are taking these complaints seriously and was told they are monitoring the situation as they are receiving lots of calls so definitely worth calling.

By Lucy Miles - 20 July 2012 at 3:37pm

I was a Greenpeace Activist and I still support Greenpeace. You are killing the plant!

By carol deaville - 20 July 2012 at 3:46pm

I just called the 0800 number and got referred to the Shell website. I politely told the call-handler that I did not need information; and that I was not "targetting" Shell in particular. I made the point that, assuming the CEO of Shell would accept - as does the CEO of Exonn Mobil - that burning fossil fuels is damaging the environmnent, then it is simply illogical to continue to look for additional fossil fuels to burn rather than investing in alternative energy sources. Given that the call handler did not seem prepared to discuss this - and did not seem to know whether the website would enable me to register a complaint - I expressed my hope that they would at least record the fact that I had called to complain.

By Martin Lack - 20 July 2012 at 3:48pm

I telephoned the 0800 number displayed in your email and spoke to a very polite young American guy. His response to my questions was very halting and slow, as though he was reading from a script. He suggested that if I had any concerns I should visit their website where all of my questions would be answered. I explained that I was phoning to personally register my complaint and concern over Shell's plans to drill for oil in the Arctic region. I went on to say that I believed the Arctic was a globally protected area and as such commercial ventures should be seriously investigated by all organisations concerned i.e.All Wildlife Convervationists, Environmental and Scientific organisations to ensure that the drilling for oil will in no way be detrimental to the area in any way, shape or form. The Young man told me that 'people' in the area had been consulted and there had been no objections. I asked him to tell me specifically which people and after a short pause, perhaps while he read his script, he said he did not have that information. I asked how Shell planned to clean up any oil spills, in the light of the fact that BP were unable to clean up their horrendous oil spill recently. He replied that Shell were greatly experienced in cleaning up oil spills and therefore would have the know-how resulting from that experience. I replied that my concerns were infact based upon their 'past experiences' and the vast number of oil spills that he was now suggesting added to their knowledge on the subject.....long pause....he then went off line and when he returned he said that Shell were well aware of Greenpeace's campaign against them and that if I had any further questions I should consult their website. I re-itterated that I wanted to register my complaint and asked that he pass it on to a higher authority. I asked him to take my personal details and requested a response to my concerns.

By Suzie Litton-Wood - 20 July 2012 at 3:59pm

Got through after about one minute delay. Very pleasant lady. Offered me further information available online, said they were aware of "the situation". I'm not sure if my call was officially registered - I didn't notice that suggestion in time.

By Helen E - 20 July 2012 at 4:02pm

Just phoned (20/07/12 at 1550). On hold only five minutes (i pressed option 4)

Same as everyone else - directed to shell website by a nice enough chap (in India?)

By Paul G123 - 20 July 2012 at 4:03pm

The woman answering the phone was in Manila Philippines. She said she would log my complaint and referred me to a website. I said I was not impressed by slick marketing devices such as the co's website. I had already checked it out and watched Peter Voser's (Shell's CEO) short video intro to their sustainability report. I did not believe him when he said he cared about the enviornment - Nigeria last year, now the risks in Alaska. I checked out his pay package! €11.7m total pay award – up from €5.2m in 2010 – helped by a €4.6m payout as three lucrative, long-term incentive plans vested. I told the woman I was sorry that Shell was outsourcing its dirty work to poorer nations and probably exploiting the workforce - this kind of predatory behaviour and disrespect for life also characterises what Shell is doing in Alaska. Like poor people, the environment and animals cannot complain - they just have to take what is meted out to them. I told her that for decades I refused to buy Shell fuel because of the co's activities in S Africa and now I would boycott Shell again. She said she knew 'some' people were unhappy with the Alaskan project. I said that 'some' was hardly the correct word as nealy a million people have already signed the petition. I told her I was sad for her country, for my country and for the people and life in Alaska.

By Julie Ward - 20 July 2012 at 4:05pm

You guys have been amazing. Thanks for all the time put in so far. I expect their line might not stay open much longer (does anyone know?) but please do give them a try. Shell need to be able to tell the world why they are doing this.

P.s. we've just recieved our video edit from Monday - now at the top of the page :)

By Nic S - 20 July 2012 at 4:05pm

I was swiftly directed to look at their website www.shell.com/arctic and told there was a tab on the left called 'oil spill prevention and response' I should look at.

She also wanted my email address in case the company wanted to send me a response.

I agree with a previous comment that John Lewis/Waitrose should be lobbied to end their points for petrol link with shell, it goes completely against the environmentally concerned/ethical trading stance that Waitrose pride themselves on.

By Toni I - 20 July 2012 at 4:15pm

I'm really, really bad on the phone and get flustered so I've emailed Shell Global Compliance and Shell UK and asked the questions instead. A wimp but my muscles are growing!

By annepullon - 20 July 2012 at 4:26pm

Managed to get sraight through on 0800 731 8888. Directed me to their web site, when I said that I had already viewed it yesterday (which I had) she appeared baffled! I went on to express my concerns about any exploration in Arctic waters explaining my many and varied reasons in protection of our fragile planet. I urged Shell to invest their immense wealth in alternative technologies to help solve the energy need of the world. After 10 minutes the operative was basically in agreement with my point of view. I stopped buying Shell products last week and will never purchase again until the withdraw from Arctic waters.

By Michael Watson - 20 July 2012 at 4:27pm

I would strongly encourage people not to get side-tracked into discussing oil spills. We cannot win that argument. Burning fossil fuels is damaging our environment. Therefore we should stop doing it. Retrieving oil from beneath the Arctic just because the damage already done makes it possible is insane. End of story. Shell cannot rebutt the logic that when in a hole we should stop digging.

By Martin Lack - 20 July 2012 at 4:30pm

The number worked OK. Got through to a woman who was just stonewalling. Said that she and the company were aware of the concerns and the campaign that Greenpeace was waging. She personally did not have any information and referred me to the website for information and where comments could be left. www.shell.com/arctic. Spent about 8 mins talking to her including asking to be put trhough to someone more senior but was told I would get the same response. She did say that all calls would be logged and passed on to senior management.

By David Ashton - 20 July 2012 at 4:35pm

The people on customer service have been well traineded in responding to the calls. The very polite man who took my call mentioned Greenpeace very quickly. He took time, around 3-4 minutes to listen to me. I've also asked for an emailo confirmation that my call has been logged and that my complaints have been detailed. I feel a little sorry for the people answering the calls, but I was very polite to him and he was very polite to me. He said they had spent millions investing in Artic science to notify them of any leaks or spillage, to which I pointed out that it would be too late after the event and the damage would have been done. Also raised the point that fossil fuels are causing the melting of the Artic ice in the first place so surely a better route would be sustainable energy. It would be an idea to have a call Shell day on a weekly basis. I can certainly give up the 15 minutes it takes to call them regularly. Let's hope they start to listen.

By CatherineGF - 20 July 2012 at 4:40pm

Called the landline at 4:30 pm, was on hold for approx 6 minutes, was answered by a polite chap who took my name and said he would log my complaint/concern, then directed me to the Shell.com/arctic website for "regularly updated" information. He said that many people were calling in, very concerned about Shell's plans. All complaints will be forwarded to Shell management. He ended up agreeing with me that we need to protect this fragile planet.

By Nat Bath - 20 July 2012 at 4:41pm

I got through at 4.45 pm today only to be told I was speaking to Jp Morgan investors. (supposedly a bank) this was after registering my complaint and asking the questions!! Bah feel fobbed off!

By Charleybarley - 20 July 2012 at 4:57pm

On hold for nearly 10 min so the campain must be having an impact on there resorces, a very polite lady listen to my concerns an said that all complaint are being logged a sent to the apropriate person in Shell ! I bet......

By Rubydog - 20 July 2012 at 4:59pm

I was only on hold for a bit and then got through - I called the first number provided at the top and it worked. The lady I spoke to was polite and directed me to Shell's website which i had already looked at so thanked her, and then launched into my spiel into why I didn't think Shell should be drilling in the Arctic! Poor lady. Hopefully she's a convert now! :) She assured me that the phonecall had been recorded but that she couldn't send me a transcipt because they are for training purposes or something....

By Bickytoria - 20 July 2012 at 5:00pm

Got through after about 4 mins, Very nice lady who says that Shell is listening to this feedback, which is being recorded. So keep trying, I told them I couldn't use the card sent to me by Waitrose for benefits at Shell stations now that am aware of their plans for the Arctic.

By Bardy - 20 July 2012 at 5:15pm

Shell has instructed their operators not to put people through. There is a general fax number 0207 934 8060 - Head it Public Affairs where you can send a fax.

They wont let you speak to anyone.

More cowardly then ever.

By Be - 20 July 2012 at 5:23pm

Called today about 17:00 BST. Had to wait about 5 minutes. A lady called May answered eventually and was very nice. I said I was upset about their plans and asked what Shell was doing to investigate green technologies. I also asked how they would handle an oil spill. She recorded my complaint.

By GeoffH - 20 July 2012 at 5:25pm

Hey, I sent an email to all the shell email addresses I could Find,

Anyone else wants to do the same here they are:

generalpublicenquiries-uk@shell.com
generalcardrequests-uk@shell.com
generalcardretailersrequests-uk@shell.com
driversclub@shell.co.uk
info@autogaslimited.co.uk
productinfo-uk@shell.com

By Bi-Polar Bear - 20 July 2012 at 5:25pm

They sent me an email with a URL - hope there server can handle the number of users!

Thank you for contacting us on this important issue.

We recognize that many people around the world are concerned about further development of the Arctic region.

Over time, renewable energy sources such as biofuels, wind power and solar energy will make larger contributions to address the energy challenge we face. But the world cannot rapidly switch to renewables while maintaining growth and standards of living.

As conventional oil and gas production declines, we will need to address exploration and development in both unconventional resources and in new locations such as the Arctic in order to meet the world's energy needs.

So in the short to medium term, both oil and gas are going to continue to play a major role in the energy mix. For the UK, the bigger the global supply of oil, the more affordable petrol will be.

With supplies of oil from the North Sea continuing to decline, finding new global supplies is more important than ever.

The Arctic contains vast resources of oil and natural gas that could help to meet rising global energy demand and the Arctic States, such as US, Greenland, Norway and Russia, have taken the decision to open up their offshore seas to industry to search for and hopefully find and produce oil and gas. It is the responsibility of industry, governments and their agencies together with the people of the region and other key stakeholders to ensure that this development is carried out in a responsible and sustainable way.

Having operated in Arctic and subarctic conditions for decades, this gives us the technical experience and know-how to explore for and produce oil and gas in a responsible way.

We are using advanced technology to limit our impact on the environment, strengthen our ability to respond to oil spills, and make operating in ice safer. We work to build strong relationships with local communities. We learn from them and at the same time work to address their concerns and help them share the benefits of developing energy resources.

I would encourage you to find out more about our project in Alaska from our website:

http://www.shell.us/home/content/usa/aboutshell/projects_locations/ala

ska/, I am sure you will learn more on how we are operating in the region.

We also have put together information on energy production in the Arctic as well as our plans and activities on the internet. You can find the information at www.shell.com/arctic"

Thank you again for emailing and please continue to be interested in the Arctic because in the complexity of the debate on climate change and ecosystem protection the more people who are interested the better.

Once again, thank you for contacting Shell UK.

Yours sincerely

Marjorie Flojemon

Shell Customer Service Centre

Rowlandsway House

Wythenshawe

M22 5SB

By GeoffH - 20 July 2012 at 5:28pm

p.s. This is basically what i sent, you're welcome to use as much or as little of it as you want :)

I am writing to tell you of the problems I and many people around the world have with your arctic oil drilling operation.

Firstly, there have been many issues raised as to your readiness to actually drill in the arctic:
http://www.greenpeace.org/international/en/news/Blogs/makingwaves/curiou...

This
seems to suggest that your claims of being able to carry out the
operation to a safe degree with new safety features is in fact, at least
somewhat, false. It also raises the question that you may in fact be
outwardly lying for the sake of pr. Which seems a very dangerous thing
to be doing considering all the public attention already fixed on you
and the fact there are organisations out there that would be more than
wiling to publish information on your negative actions.

Secondly,
it has been estimated that the arctic has oil supplies that would last
only 3 years at global demand, whilst I can see the attraction for a
company to chase as much profit as possible, I must urge you that if you
look at the long term gains and losses ,and even the short term ones
with a consceince, this just isn't worth the damage that WILL be caused.
Even if no oil spills of any kind take place, which seem very unlikely
considering your company's ,and others', track record combined with the
fact this will be in an extreme environment thus raising the chances of
spills, there will still be massive damge to the arctic environment
through infrastructure, travel and the drilling itself. Also, just the
activities will have an extreme impact on the life of the arctic through
light pollution, travel of ships, infrastructure, drilling, seismic
scans on sonar reliant animals, further damage to arctic sea ice
resulting in damage to life reliant on this etc.

Thirdly, it is
very likely that an oil spill of some kind will take place during the
process of arctic oil drilling, this would lead to untold damage to a
very fragile environment, upon which we are partly reliant for our
survival. The fact we're at the top of the food chain causes even more
problems as toxins in oil will build up along the food chain and cause a
high build up in us, causing long term health problems and if we don't
change our ways, a possible catastrophe for our race along with all life
on the planet. The fact the arctic is a remote and harsh enviroonment
will mean that a clean up of an arctic oil spill may not even be able to
begin for months after tha incident and has been suggested by some
scientists that it would only be feasable to clean up 5% of the oil
spill. This is an unacceptable risk.

Finally I would like to
suggest that this reckless operation is causing a lot of negative public
opinion towards your company and after all you are reliant on the
public as customers for your business to flourish. Whilst I have no
problem with companies seeking profits I do have a
problem when this is reckless as is the case here. Why not instead
expand
into renewables and change the direction of your business, there are
large profits to be had in this field of energy and at some
point in the future you will have to look for alternatives or see your
business fail. So why not lead the charge. Not only will this give you
profits, it will improve your pr and make your business more successful
as a whole. There are many promising fields not only in renewable enregy
but also in other renewables to replace oil such as bio-resins to
replace plastics, hydrogen fusion, solar, wind, hydroelectric and many
more. With the amount of funding your company invests in trying to
squeeze out small amounts of oil from oil fields and trying to tap
difficult to reach oil fields placed instead into this new field, your
company to make a massive difference to the future for the better rather
than for the worse, not to mention the profits which can be made in
this field and the positive public feedback you will have.
Please reconsider your current path.

Yours Sincerely,
Ed Woods.

By Bi-Polar Bear - 20 July 2012 at 5:29pm

I kept a very polite woman on the phone for 7.5 minutes. She kept apologising that she could not make any comment but referred me to their website with on-line info. She assured me that my call would be recorded and my concerns passed on but would not agree to sending me an email receipt. She seemed very geared up for my call and aware of the greenpeace campaign and continued to be pattienet an dpoite. Well trained I'd say. .

By Colleen Molloy - 20 July 2012 at 5:30pm

I phoned, having missed the hours of business. I think Ill call the US

I left a message asking Shell why, given there are such huge amounts of resources in the Arctic, they have decided to extract them now? Why not earlier?

Seems like an interesting question to me :)

By Dazy - 20 July 2012 at 5:44pm

Phoned to find that the customer service line closed at 5:30. Perhaps just as well, I didn't have to listen to any of their feeble arguments! Left a message; wasn't able to complete my message as the answerphone only allowed for about one minute but I'm sure they got the general gist.

By AlisonT - 20 July 2012 at 6:00pm

Good campaign and very helpful advice there!
I did phone and duly 'left a message' on their answer machine
A sentence into my query, I heard 'Your message has been recorded. Thank you' and it cut off.
Thanks again for organising this.

Looks like you've rattled someone, you lovely people, you.

By Sebastian Melmouth - 20 July 2012 at 6:36pm

I wish it had said somewhere obvious that the line closed at 17.30!

By Vanrob - 20 July 2012 at 7:07pm